Refund policy

Refund Policy — Gadget Sphere

Last Updated: April 20, 2026

At Gadget Sphere we want you to love your smart gadgets. If you're not happy, here's how we handle returns and refunds:

1. Returns & Refunds

Change of Mind: We accept returns within 7–14 days of delivery for unused, unopened items in original packaging with all accessories. Customer is responsible for return shipping costs.

Defective / Damaged / Wrong Item: If your gadget arrives faulty, damaged, or not as described, contact us within 7 days of delivery. We will provide free return shipping plus a full refund or free replacement.

Warranty: All smart gadgets come with a 6-month manufacturer warranty against defects. Warranty does not cover misuse, water damage, drops, or normal wear and tear.

2. Items Not Eligible for Return

Items that have been used, opened, or damaged by the customer for change-of-mind returns

Items returned after 14 days without prior approval

Digital products and gift cards

3. How to Request a Return

Our team will respond within 24–48 hours with return instructions and address

Once we receive and inspect the item, refunds are processed within 3–5 business days

4. Refund Method

Card/Online payments: Refunded to your original payment method

Cash on Delivery (COD) orders: Refunded via bank transfer — please provide bank details when requesting a return

5. Shipping

Delivery: We deliver within 2–5 business days across South Africa

Return Shipping: Free for defective/wrong items; paid by customer for change-of-mind returns

6. Exchanges

We offer one-time free exchanges for defective products or if we sent the wrong item. For size/color swaps on change-of-mind returns, the customer pays return and new shipping costs.

Need Help?

WhatsApp: 079 900 1775

Email: mbathasbu208@gmail.com

We reply Mon–Fri, 9am–5pm